FAQs

How do I place an order?

Simply add your desired items to your cart and proceed to checkout. Follow the prompts to complete your purchase.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods listed at checkout. For wholesale, we also accept bank transfers.

Will I receive a confirmation email after placing an order?

Yes, you will receive an order confirmation email immediately after completing your purchase.

Where are your products made?

Our products are crafted by skilled artisans and sourced globally, with a focus on quality and authenticity.

Where are your warehouses located?

Our warehouses are located in Australia, China, the United Kingdom, and the United States, allowing us to provide fast and reliable shipping worldwide. We also strive to operate eco-friendly facilities to minimize our environmental impact.

Do you provide wholesale services?

Yes, most of our items are available for wholesale at competitive prices depending on order quantity. Please contact us directly to express your interest and include pictures of the relevant products.

Do you offer custom or personalized items?

Yes, we offer bespoke and personalized options for select products, such as ceramics, furniture, tiles, etc. Please contact us for more details.

Where do you ship to?

We ship worldwide! Some exclusions may apply. See details at checkout.

How much does shipping cost?

Shipping costs depend on your location and order size. The exact cost will be calculated at checkout. For wholesale, please contact us directly.

What is your refund policy?

Please choose carefully as we do not offer refunds for change of mind. Shipping and return shipping costs are non-refundable. All items are quality controlled and checked for any faults before being dispatched. Any minor faults on the item will be included on the product page in the description. As most of the items are handcrafted by our global network of artisans, sometimes small imperfections are unavoidable, as this is part of their production process.

However, should you receive an item that is damaged, please contact us immediately by emailing mio@miolism.com and we will happily discuss a replacement or exchange. Please send us your order number, the images of the broken piece(s) with packaging, and also keep the broken piece(s) until we are done with the claim.

Do I need to create an account to make a purchase?

No, you can checkout as a guest, but creating an account lets you track orders and enjoy faster checkout. Members will also be able to enjoy future discounts, gifts, and exclusive event invitations.

How can I contact customer support?

You can reach us via email at mio@miolism.com or through our contact form. We are also on Instagram, Facebook, and TikTok. We’re here to help!

Do you collaborate with influencers or other brands?

Yes, we’re open to partnerships. Please email us at mio@miolism.com with your proposal.